Terms & Conditions

1. Who we are and what these terms cover

These terms are a contract between you and TheValueVault Digital Limited (company number 17388291), a company registered in the United Kingdom and trading as "Value Vault" at thevaluevault.uk ("we", "us", "our"). You can contact us at thevaluevaultdigital1@gmail.com. Our registered office and postal address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

"You" means the individual consumer who registers for and uses the service. The service is sold to individuals acting as consumers for their own personal use — not to businesses, syndicates or anyone acting for commercial purposes.

By creating an account, agreeing to these terms at checkout, paying for a subscription, installing the agent, or using the service in any way, you confirm that you have read, understood and agree to these terms. If you do not agree to them, do not use the service. Please save or print a copy of these terms for your records.

Your order is an offer to buy the service. A contract is formed only when we confirm your subscription is active. We may decline any registration or order — for example where we reasonably suspect the buyer is under 18, self-excluded from gambling, intending to redistribute signals, or not acting as a consumer — and if we decline after you have paid, we will refund you in full. If a price shown on the site is an obvious error, we may cancel an order placed at that price before activation and refund anything paid.

2. What we are — and what we are not

Value Vault sells software and an information service. That is all we sell. The Mug Bot and Value Bot products are software agents that you install and run on your own computer or rented server, together with a signal feed that your agent connects to.

We are NOT a bookmaker, a betting exchange, a betting intermediary, a gambling operator, or a provider of facilities for gambling. We do not offer, accept, broker or settle bets, and we never take a position on any bet you place.

Every bet the agent places is placed BY YOU, through software acting solely as your tool under your standing instructions, on your bookmaker account, with your money, under settings you chose. We are not a party to any bet. You must not describe or treat us as your bookmaker, broker, agent or fund manager. Nothing in these terms creates a partnership, joint venture, agency or fiduciary relationship between you and us.

3. We never hold your money or your passwords

We never hold, touch, receive, transmit or control your betting funds or winnings at any point. All money staked through the software is your money, held in your own bookmaker accounts, deposited and withdrawn by you.

Your bookmaker usernames and passwords are stored only in a file on your own machine or server. They are never sent to us, and we never see them. You are solely responsible for keeping that machine, that file, and your bookmaker accounts secure.

The subscription and setup fees you pay us are payment for software and signals only. They are not stakes, deposits, investments or contributions to any betting fund.

4. A few definitions

"Service" means everything we supply to you: the site, the software, the signals, and the related subscription services (Mug Bot and Value Bot). "Site" means thevaluevault.uk and any subdomain, dashboard or portal we operate. "Software" (or "agent") means the software program we license to you, which you install on your own server or computer and which connects to our systems using your token. "Signals" means the betting-related data, picks, prices, edge calculations, cash-out triggers and other information our systems send to your agent or make available to you. "Bookmaker" means a third-party gambling operator (for example Paddy Power, Sky Bet, Monopoly Casino, Double Bubble Bingo or Jackpot Joy), and "bookmaker account" means an account with a bookmaker held in your own name and funded with your own money. "Token" means the credential we issue that connects your agent to our systems. Words like "including" are illustrative, not limiting.

5. Betting loses money — no guarantee of profit

Betting — including so-called "value betting" — involves a genuine risk of losing money, and you can lose it quickly. You may lose some or all of the money in your bookmaker accounts. You accept that risk entirely.

Value betting is a long-run statistical approach. Even if the underlying strategy is sound, variance is large: losing runs lasting weeks or months are normal and expected, individual results are dominated by luck, and no length of losing streak proves the system is "broken" or entitles you to compensation. We give NO guarantee, promise, representation or warranty of any kind that you will make a profit, avoid losses, achieve any particular return, win rate or "edge", or do better than you would have done without the software. Anyone who tells you otherwise does not speak for us.

This applies to every bet type the software places. Mug (camouflage) bets in particular are ordinary recreational bets placed for cover: they are expected to cost money over time. That spend is a feature of how the product works, not a defect, and it is not recoverable from us.

Only ever bet with money you can afford to lose. Do not fund your betting with borrowed money, money you need for living costs, or money belonging to anyone else. If losing the entire balance of your bookmaker accounts would cause you hardship, do not use this service.

6. Past results are not a promise of future results

Any results we publish or show you — including the public results page on our website, screenshots, historical profit figures, return-on-investment numbers, statistics, or anything shared in our channels — describe the past only. They are not a prediction, projection, forecast or guarantee of what you will experience.

Your results will differ from published results, possibly dramatically, because of (among other things): the odds actually available at the moment your agent bets; delays between a signal being issued and your bet being placed; stake limits and restrictions on your accounts; which bookmakers you connect; your unit sizes and settings; missed bets and missed cash-outs; and ordinary statistical variance. Published results may also include periods, markets, bookmakers or conditions that no longer exist or are not available to you. Do not rely on past results when deciding whether to subscribe or how much to stake.

7. Nothing we provide is advice

The signals, picks, odds, edge calculations, suggested cash-outs, companion bets, default settings, statistics, documentation, and anything else we or our software produce are information and software outputs generated for automated use by your agent. They are not financial advice, investment advice, betting or gambling advice, tax advice, or a personal recommendation of any kind, and they are not tailored to your circumstances, finances or risk tolerance.

We are not authorised or regulated by the Financial Conduct Authority, and nothing we provide is a regulated financial product or service. Betting is not investing, and you should never treat it as a way to save, invest, or earn a living.

Every decision — whether to use the software at all, which bookmaker accounts to connect, how much money to keep in them, what unit sizes and settings to use, and whether to keep running the software — is yours alone. You are responsible for any tax that may apply to you. If you are unsure whether this service is right for you, take independent advice before subscribing.

8. The software will very likely breach your bookmakers' terms — that risk is yours

You must read and understand the terms and conditions of every bookmaker account you connect to the software. You acknowledge and accept that:

(a) automated bet placement, the use of software agents or "bots", the use of multi-profile browser tools such as Multilogin, and the use of proxies or VPNs are typically PROHIBITED by bookmakers’ own terms and conditions, and using our software with your bookmaker accounts will very likely put you in breach of those terms;

(b) bookmakers actively look for this kind of activity and for successful or "sharp" betting generally, and if they detect it (or merely suspect it) they may — at any time, without warning and without compensation — limit your stakes, restrict or "gub" your account, suspend or close your account, void or cancel bets (including winning bets), withhold or confiscate funds or winnings, demand additional identity or source-of-funds checks, and share information about you with other operators; and

(c) the "mug" betting feature is designed to make an account look recreational, but we give no assurance whatsoever that it will work. Detection and its consequences remain entirely possible at all times.

Separately from anything the software does, bookmakers also suspend, restrict or freeze accounts for their own routine reasons — identity ("KYC"), affordability and source-of-funds checks among them — and can do so at any time, whether or not you use automation. Those interruptions, and completing those checks, are likewise between you and the bookmaker.

All of these consequences, and any dispute with a bookmaker, are solely your risk. You choose to accept that risk by connecting an account. We have no control over any bookmaker, we are not a party to your contract with any bookmaker, and we will not compensate you for any restricted account, voided bet, lost bonus, confiscated balance, or any other loss arising from a bookmaker’s action. A bookmaker acting against your account does not entitle you to a refund of fees, though you can of course cancel your subscription at any time. If keeping your bookmaker accounts open and unrestricted matters more to you than using automation, do not use this service.

9. Automated betting software can get it wrong — you accept that risk

The whole point of the service is that software places real-money bets on your bookmaker accounts automatically, without asking you first. Do not buy the service unless you genuinely accept what that means. Software — ours, yours, and the third-party tools in between — can malfunction, and when betting software malfunctions the result is measured in your money.

By using the service you acknowledge that any of the following can happen: a bet placed on the wrong selection, market, line, event, stake or odds; duplicate bets; bets that should have been placed but were missed; cash-outs attempted too late, at a worse value than signalled, or not at all; signals generated late, on stale data, or in error, and acted on by the agent; the agent misreading a bookmaker’s website after the bookmaker changes it; and the agent continuing to run, and to bet, until it is actually stopped.

This applies to every automated feature — value bet placement, mug bets, companion bets, goal ladders and automatic cash-out alike. None of them is guaranteed to run, fire or succeed on any particular occasion: the agent will not place every signal it is sent, and we make no promise of any placement "hit rate". A signal that goes unplaced — whatever the reason — is not a defect and not a loss we compensate.

Our signal service is provided on an "as available" basis: signals may be delayed, interrupted or unavailable at any time, and an edge that existed when a signal was issued may be gone by the time your agent acts on it. Gaps and interruptions in service are a normal feature of software of this kind.

This clause describes risks you accept. It does not exclude our legal responsibilities: the sections "Our liability to you is limited" and "What we never exclude" set out what we are and are not liable for, including where a malfunction is caused by our failure to use reasonable care and skill.

10. Your settings, your setup, your responsibility

You control the settings that determine how much money the software puts at risk: the unit size for each bookmaker; how aggressive the mug betting is; which of your accounts are used for value bets and which for mug bets only; how many account slots you run; whether optional features such as companion bets are switched on; and how much money you keep in each bookmaker account. All of these are your choices, and you bear their consequences. Default values and examples are starting points only, not recommendations. Bigger unit sizes mean bigger and faster losses when variance runs against you; the software will faithfully execute whatever sizing you configure. The simplest way to cap your risk is to limit how much money you keep in your bookmaker accounts.

The agent runs on a machine you control, using your Multilogin (or similar) browser profiles, your proxies, your bookmaker credentials and your funds. You are responsible for keeping that machine running, updated, connected and secure; for the accuracy of every configuration value you enter; and for maintaining your subscriptions with your VPS host, Multilogin and proxy providers. Where a problem is caused by your configuration, your hardware, your connectivity or your third-party subscriptions, it is not a defect in our service.

You can stop the agent at any time by shutting it down on your machine — you do not need our permission or our systems to do so. Stopping the agent stops new automated activity but does not unwind bets already placed; those remain live with your bookmaker. We strongly recommend you check your bookmaker accounts and dashboard regularly — daily while the agent is running — so any unexpected behaviour is caught early. If you leave a problem running that you could reasonably have spotted and stopped, that may reduce what you can recover from us, as the general law on mitigation provides.

11. Your own accounts, your own money, in your own name

You may connect the software ONLY to bookmaker accounts that are registered in your own legal name, that you opened yourself, and that you alone operate, funded ONLY with your own money.

You must not: connect anyone else’s account; let anyone else connect your account or run the software for you; use accounts opened in false, borrowed or synthetic identities; operate accounts on behalf of another person or pool money with others; or fund accounts with money that is not lawfully and beneficially yours. You warrant that no funds used with the service are the proceeds of crime and that you will not use the service in connection with money laundering, fraud, or abuse of bookmaker promotions. Breaching this clause may be a criminal offence as well as a breach of these terms.

You promise us that every account you connect meets these requirements. If we discover or reasonably suspect a breach of this clause we may suspend or terminate your service under the section "Our right to suspend or end your subscription", and you will be responsible for loss we suffer because your promise was false.

12. You must be 18 or over, and not self-excluded

You must be at least 18 years old to buy or use this service. By subscribing you confirm that you are 18 or over, and we may require evidence of your age at any time. If we discover you are under 18 we will terminate your service immediately.

You must NOT buy or use this service if you have self-excluded from gambling — whether through GAMSTOP, through any individual bookmaker’s self-exclusion or cool-off tools, or through any equivalent scheme — for as long as that exclusion lasts. The software must never be used to get around or continue betting during any self-exclusion. It is your responsibility to know your own self-exclusion status; we do not and cannot check it for you.

If you self-exclude after subscribing, stop using the software at once, shut down your agent, and tell us so we can cancel your subscription. If we learn that you are self-excluded, we may suspend or terminate your service immediately.

13. Responsible gambling

Gambling should be occasional entertainment funded by money you can afford to lose. It is not a source of income, not a way out of debt, and not an investment — and running an automated bot does not change that. Automation can make it harder to notice how much you are staking and losing, so actively monitor your bookmaker accounts, balances and results, and consider setting deposit limits with your bookmakers.

Stop using the software immediately, and seek help, if you find yourself betting more than you can afford, chasing losses, hiding your betting from people close to you, borrowing to bet, or feeling anxious, low or out of control about gambling.

Free, confidential help is available: GamCare (www.gamcare.org.uk, National Gambling Helpline 0808 8020 133, 24 hours, free), BeGambleAware (www.begambleaware.org), and GAMSTOP (free self-exclusion from all GB-licensed online gambling sites, www.gamstop.co.uk).

If you ask us to cancel your subscription because gambling is harming you, we will do so without argument.

14. It is your job to check the law where you live

This service is built for use with UK bookmakers by people located in the United Kingdom. The laws on gambling, automated betting and betting software differ from country to country, and in some places using this software — or gambling at all — may be unlawful.

It is solely your responsibility to satisfy yourself that buying the service, installing it, and every bet it places for you are lawful where you live and everywhere you use it from. We make no representation that the service is lawful or appropriate anywhere outside the United Kingdom. You must not use the software anywhere it is unlawful, and you must not use proxies or other tools to disguise your true location from a bookmaker in order to gamble from a place where you may not. If we believe you are using the service unlawfully we may suspend or terminate it immediately.

15. Acknowledgment of risk

By subscribing you confirm that you have read and understood the sections above, and in particular that: you can lose money, including everything in your connected bookmaker accounts, and no profit is guaranteed; past and published results tell you nothing reliable about your future results; we are a software and information provider, not a bookmaker, and nothing we provide is advice; using the software will very likely breach your bookmakers’ terms, and every consequence of that is yours alone; you will use only your own accounts and your own money; you are 18 or over and not self-excluded; the legality of using the software where you are is your responsibility; and stake sizing and all other risk settings are your choices, and automated software can malfunction with real money at stake.

If you do not accept every one of these points, do not subscribe and do not run the software.

16. What you get

An active Mug Bot subscription gives you: a licence to run the agent software; automated mug bet placement on the bookmaker accounts you connect; and access to your dashboard for configuration. An active Value Bot subscription gives you everything Mug Bot does, plus: value bet signals detected by our systems and placed automatically by your agent; optional companion bet types you can switch on; automatic cash-out signals when a placed bet’s edge erodes; and the number of bookmaker-account slots included in your plan plus any add-ons you hold. Setup includes provisioning your access token and configuration, and we provide support by email and through the dashboard support page.

The list of supported bookmakers can change over time: we may add bookmakers, and we may have to withdraw support for a bookmaker — for example if it redesigns its website in a way that breaks our integration, or if legal or practical circumstances change. Withdrawal of a bookmaker is a service change under the section "Service availability, maintenance, updates and changes"; it does not entitle you to a refund of past fees, though you can cancel at any time and, if the change materially reduces what you are paying for, the exit rights in that section apply.

17. Service availability, maintenance, updates and changes

We do not guarantee that the service will be available continuously or without interruption. Our signal servers, your agent, or the connection between them may be down, degraded or delayed at any time — because of maintenance, technical failure, security incidents, capacity limits, third-party outages or reasons we cannot predict. When any part of the chain is down, signals may not be generated or reach your agent, bets may not be placed, and cash-outs may not happen.

We may suspend all or part of the service for maintenance. We will try to schedule planned maintenance outside peak betting hours and give you advance notice, though we cannot always do so for urgent work such as security fixes.

We may update the agent software and our servers at any time, and may require you to install an update to keep using the service. If you do not install a required update, the service may stop working or misbehave, and that is at your risk. Keeping your agent up to date is part of using the service properly.

We may change the service over time — adding, altering or withdrawing features, supported bookmakers, markets or signal types — where the change is needed to keep the service working, lawful or secure, or where it does not materially disadvantage you. If we make a change that materially reduces what you are paying for, we will tell you by email at least 14 days in advance where reasonably possible, and you may cancel before your next renewal; if you cancel because of such a change, we will refund pro rata any part of the current billing period after your cancellation takes effect. We may discontinue the service entirely on at least 30 days’ notice, in which case we will not charge you for any period after the service ends and will refund pro rata anything you have prepaid beyond it.

18. Third parties we do not control

The service depends on products and services supplied by third parties who have no relationship with us: bookmakers and their websites; Multilogin and similar browser-profile tools; proxy providers; VPS and hosting providers; odds and sports-data sources; and internet infrastructure generally. Any of them may change, break, block, redesign, discontinue or reprice their products at any time, and any such change can stop the service working, in whole or in part, temporarily or permanently.

We are not the agent, partner or reseller of any of these third parties and we give no warranty on their behalf. To the fullest extent the law allows, we are not liable for anything they do or fail to do. If a dependency becomes unworkable, we may withdraw support for it as a service change.

19. Fees and what they pay for

Our current prices are set out on the site and are in pounds sterling. At the date these terms were published: Mug Bot is a one-time setup fee of £20 plus £15 per month; Value Bot is a one-time setup fee of £100 plus £200 per month, including five bookmaker-account slots. If VAT applies to a price, the price shown includes it. The price shown at the point you sign up is the price that applies to you.

Your fees pay for two things only: a licence to run our software, and access to our signal and automation service while your subscription is active. Fees are not a stake, a deposit or an investment, and they are payable in full regardless of betting outcomes. You owe the same subscription fee whether your betting wins or loses in any given month, and whether or not any bookmaker restricts or closes any of your accounts. Betting results never create a right to a refund, discount or credit.

20. Setup fees

The setup fee is a one-time charge for the work of getting you started: provisioning your access token, connecting your agent to our signal servers, and initial configuration support. It is separate from your monthly subscription.

The setup fee is payable before we begin setup work. Once the setup work has been fully performed — and you acknowledged at sign-up that you would lose your cancellation right for it once fully performed — it is non-refundable, except where the law says otherwise. If you cancel your subscription later, the setup fee is not refunded. If you cancel one product and later sign up for another, the new product’s setup fee applies unless we tell you otherwise in writing.

21. Account-slot add-ons (Value Bot only)

Value Bot includes five bookmaker-account slots. You can add extra slots yourself from your dashboard at any time: an extra five slots for £100 per month, or a single extra slot for £35 per month. Add-ons are recurring monthly charges — they are added to your monthly bill and renew automatically with your subscription until you remove them. The exact charge is shown on your dashboard before you confirm an add-on.

When you add a slot mid-billing-period, the slot is usable straight away and the add-on is charged with your next monthly bill. When you remove an add-on, the removal takes effect from your next billing period — you keep the slots until then, and we do not refund part-periods. Removing an add-on requires your configured accounts to fit within your remaining slots first. If your subscription ends for any reason, all add-ons end with it.

22. How we bill you

Your subscription runs in monthly billing periods starting on the day your service is activated, and renews automatically at the end of each period until you cancel or we terminate under these terms.

At present we collect payment off-platform: we send you payment instructions for your setup fee and each renewal, and payment is due within 7 days of the request. We are introducing a payment provider; once one is in place, we may move your billing to it — for example, automatic recurring card payments — and we will tell you in advance with clear instructions. Where recurring payments are set up, you authorise the recurring charge for your subscription plus any add-ons until you cancel. A change in how we collect payment does not change what you pay or any other term. If you refuse to adopt the new payment method and no alternative is agreed, we may treat that as non-payment, but only after giving you at least 14 days’ notice and a reasonable way to pay.

23. If a payment fails or you do not pay

If any amount you owe is not paid when due, we may: (a) notify you and re-request payment; (b) if still unpaid 7 days after our notice, suspend your service — your agent stops receiving signals and automated placement stops; and (c) if still unpaid 14 days after suspension, terminate your subscription.

Suspension is not cancellation. Amounts that fell due before suspension remain payable, but we will not charge fresh subscription fees for full billing periods during which your service was entirely suspended.

Understand what suspension means in practice: our service stops, but bets your agent already placed remain live with your bookmakers, and while suspended your agent will not receive cash-out signals. Managing open bets during a suspension caused by your non-payment is your responsibility.

24. Changes to our prices

We may change subscription and add-on prices from time to time. If we change a price that applies to you, we will give you at least 30 days’ notice by email before the new price takes effect, and it will only take effect from the start of a billing period.

If you do not want to pay the new price, cancel before it takes effect and you will only ever pay the old price — a cancellation made in response to a price notice always takes effect before the new price is charged. We will never change the price of a billing period you have already paid for, and setup fees already paid are never retrospectively increased.

25. Cancelling your subscription

You can cancel your subscription at any time, for any reason, from your dashboard or by emailing us. No reason is needed and there is no cancellation fee.

Cancellation takes effect at the end of your current billing period. Until then your service continues as normal. From the end of that period, no further charges are made, your agent stops receiving signals, and your licence to use the software ends.

Except for your 14-day cooling-off right and your statutory rights, we do not refund the current billing period when you cancel, and we do not refund setup fees. Cancelling does not entitle you to a refund because of betting losses, bookmaker restrictions, or dissatisfaction with results.

26. Your 14-day right to cancel (cooling-off)

Because you buy from us at a distance, you have a legal right under the Consumer Contracts Regulations 2013 to cancel the contract within 14 days without giving any reason. The 14 days run from the day after the day the contract is made.

Starting early — your express request. We will not begin your setup, deliver the software or start supplying signals during the 14-day period unless you expressly request that we start straight away. At sign-up you will be asked to confirm that: (a) you ask us to begin supplying the service immediately; (b) you understand that if you then cancel within the 14 days, you must pay a proportionate amount for the service supplied up to the point you cancel; (c) you ask us to supply the software immediately and acknowledge that once its supply has begun you lose your right to cancel in respect of the software itself; and (d) you acknowledge that once the setup work has been fully performed, you lose your right to cancel in respect of the setup fee. If you do not make these requests, we will wait until the 14 days have passed before starting, and your billing period will start when supply starts.

What you get back if you cancel within the 14 days: if we had not yet started supplying anything, a full refund of everything you have paid. If you asked us to start early: your monthly subscription and add-on payments are refunded less a proportionate charge for the days of service supplied before you cancelled; and the setup fee is refunded only if the setup work has not been fully performed by the time you cancel. Your cooling-off right over the ongoing subscription itself is never lost merely because supply began — early cancellation simply means paying proportionately for what was supplied.

How to cancel under this right: tell us clearly within the 14 days, by email to the contact address on our site — you may use the model cancellation form at the end of these terms, but you do not have to. We will refund what is due without undue delay and in any event within 14 days of the day you told us, using the same payment method you used, at no cost to you.

This right is in addition to, and does not affect, your other legal rights, including your rights under the Consumer Rights Act 2015 if the service is not carried out with reasonable care and skill or the software is faulty.

27. Refunds — the general rule

Other than: (a) refunds due under your 14-day cooling-off right; (b) pro-rata refunds where we end or materially change your subscription without you being at fault (see "Service availability, maintenance, updates and changes" and "Our right to suspend or end your subscription"); and (c) any refund or remedy the law gives you, all fees are non-refundable.

In particular — and we say this plainly because real money is involved — you are not entitled to any refund, credit or compensation from us because: your bets lost money; a bookmaker restricted, limited, suspended or closed one of your accounts, voided your bets or withheld funds; your VPS, machine, browser profiles, proxies or connection failed or were misconfigured; you chose settings that produced results you are unhappy with; or you changed your mind after the cooling-off period. Nothing in this clause takes away any right the law gives you that cannot be excluded.

28. Our right to suspend or end your subscription

Serious breaches — immediately, without refund of the current period: we may terminate immediately and without refunding the current billing period if you: share, forward, publish, resell or otherwise redistribute our signals or software; use the service on bookmaker accounts that are not your own, with funds that are not your own, or on behalf of another person; act fraudulently or use the service unlawfully; or attempt to reverse engineer, tamper with, probe or overload our software or servers, or share your access token.

Other breaches — with a chance to fix: for breaches that are capable of being put right and are not in the serious list above (for example, an inaccurate registration detail, or use while under 18 or self-excluded which you remedy by stopping), we will normally warn you and give you a reasonable period to fix the problem before suspending or terminating. If we terminate for an unremedied breach, we will refund pro rata any prepaid period after termination unless the breach caused us loss at least equal to it.

At our discretion, with notice: we may end your subscription for any reason — for example if we withdraw a product or stop operating — by giving you at least 30 days’ notice. If we do this and you are not at fault, we will refund pro rata any subscription and add-on fees prepaid for the period after termination. Setup fees are not refunded under this paragraph, because the setup work has been done.

Suspension pending investigation: if we reasonably suspect a serious breach, we may suspend your service while we investigate, for no longer than reasonably necessary. You are not charged for the period of an investigation suspension: if our suspicion turns out to be wrong, we will restore your service and extend your billing period (or refund) to cover the suspension.

29. What happens when your subscription ends

When your subscription ends for any reason: (a) your agent stops receiving signals, automated placement stops, and automatic cash-out stops — bets already placed remain live with your bookmakers and are entirely yours to manage, including any that would have been cashed out had the service continued; (b) your licence to use our software ends — you must stop using it, uninstall the agent and delete your copies, and your access token is deactivated; (c) anything you already owe us remains payable, and any refund due to you will be paid as described in these terms; and (d) we will handle your personal data in line with our privacy policy. We do not hold your bookmaker credentials — deleting those from your machine is your job.

The parts of these terms that by their nature should continue — including accrued payment obligations, the restrictions on redistributing signals and software, confidentiality, intellectual property, the liability limits, the indemnity, and the governing-law clause — survive the end of the contract.

30. Chargebacks and payment disputes

If you believe we have charged you incorrectly, contact us first and we will look into it promptly — genuine billing errors will be corrected and refunded in full. Raising a chargeback with your card issuer is your right and nothing in these terms prevents it. Where a chargeback is raised in bad faith — for a charge you know was properly due, while continuing to use the service — we may suspend the service while the dispute is open, recover the amount and the reasonable costs the dishonest dispute caused us if it is resolved in our favour, and treat it as a serious breach.

31. Free trials and promotional offers

We do not currently offer free trials. If we introduce a trial, discount or promotional offer, its specific terms — how long it lasts, what it includes, what it converts into and at what price, and how to cancel before you are charged — will be stated when the offer is made and will form part of your contract. Where a trial converts into a paid subscription, we will tell you clearly before you are first charged. Your cooling-off right and statutory rights apply to trial and promotional sign-ups in the same way as any other sign-up.

32. Your account, accurate information and keeping credentials safe

You promise that the information you give us when registering and afterwards is true, accurate and up to date, and that you will keep it up to date. You are responsible for activity under your account and your token: keep your site login and token secret, do not share them, and tell us immediately if you believe either has been lost, stolen or used by someone else so we can disable or reissue it. Where loss results from your registration information being false or from credentials you failed to keep secure, that loss is your responsibility — though nothing in this paragraph excludes liability for our own failures, as set out in "What we never exclude".

33. Your licence to use the software

While you have an active, paid subscription, we grant you a personal, non-exclusive, non-transferable, non-sublicensable licence to install and run the software on machines under your control, solely to operate the service on your own bookmaker accounts, with your own funds, for your own personal, non-commercial use, in accordance with these terms. The licence is the only right in the software you receive — we sell you a service and a licence, not the software itself.

The licence covers you alone: one customer, one licence, that customer’s own accounts only. You may not give, rent, lend, sell, sublicense or otherwise make the software or your token available to anyone else. The licence ends when your subscription ends or when these terms are terminated in accordance with the section "Our right to suspend or end your subscription" — we do not revoke it otherwise. When it ends you must stop using the software and delete all copies.

34. Intellectual property — what we own

We (or our licensors) own all intellectual property rights in the software, the signals, the site and everything on it, the "Value Vault" name and branding, and all improvements and derivatives of any of them. Nothing in these terms transfers any of those rights to you; you receive only the limited licence described above. If you send us feedback or ideas about the service, we may use them freely, without payment or credit. You must not remove or alter any proprietary notice in the software or on the site.

35. Acceptable use — what you must not do

You must not, must not attempt to, and must not help or allow anyone else to: (a) share, publish, forward, redistribute, resell, syndicate or otherwise make available the signals, in whole or in part, in any form — including screenshots, copy-typing, feeds, groups, channels or tipping services; the signals are supplied for automated use by your own agent and your private viewing only; (b) copy, distribute, sell, rent, lease, lend or sublicense the software, or make it available to any other person; (c) reverse engineer, decompile, disassemble or modify the software or extract its source code, except to the limited extent applicable law expressly permits despite this restriction; (d) circumvent or interfere with the token system, licensing, subscription checks or usage limits, including exceeding the account slots you have paid for; (e) interfere with, probe, overload, disrupt or gain unauthorised access to the service or our servers, or introduce malicious code; (f) scrape or systematically extract data from the site other than through the agent as designed; (g) use the software or signals on any bookmaker account that is not yours; (h) use the service for or on behalf of any other person or business, or as part of any syndicate, without our prior written consent; (i) use the service under 18, unlawfully, or in connection with money laundering or fraud; or (j) misrepresent your relationship with us.

Breaching this clause may lead to suspension or termination under the section "Our right to suspend or end your subscription", and we reserve all other rights and remedies.

36. Confidentiality of signals

Non-public information about how our systems generate signals is our confidential information and trade secret, and you must keep it confidential indefinitely. Individual signals are commercially sensitive while they are actionable: you must not disclose or share them with anyone while your subscription is active or at any time when they retain commercial value. You may disclose information you are required to disclose by law, a regulator or a court. You agree that damages alone may not be an adequate remedy for a breach of this clause and that we may seek an injunction in addition to any other remedy. This clause survives the end of these terms.

37. Your privacy and the data we process

We process a limited amount of personal data to run the service: your account email and details, your billing and subscription status, your service configuration, and the operational reports your agent sends back (such as which bets were placed, stakes, odds and outcomes) so the service can function and we can support you. We also use operational and usage data to protect the service — including detecting token sharing and signal redistribution. We do not receive or store your bookmaker passwords, and we never hold your money.

Full details of what we collect, why, how long we keep it, who we share it with and your rights under UK data protection law are set out in our Privacy Policy at thevaluevault.uk/legal/privacy, which forms part of your relationship with us. If anything in the Privacy Policy conflicts with these terms about personal data, the Privacy Policy wins on that point.

38. Our liability to you is limited

This clause sets out the limits of our legal responsibility to you for any claim connected with the service or this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise. It is always subject to the section "What we never exclude", which takes priority over everything in these terms.

Betting outcomes are never our liability: money staked and lost on bets the software placed as designed and configured — that is, the ordinary win-lose outcome of betting — is entirely your risk, along with winnings, profits or opportunities you did not get, including value that eroded before a bet or cash-out and bets not placed while the service was unavailable.

Where a defect in our service caused the loss — for example, a failure on our part to exercise reasonable care and skill that results in a wrong, duplicate or missed bet or a missed cash-out — we are liable to you as the law provides, subject to the cap below. We are not liable for losses caused by bookmakers or other third parties we do not control, by your own configuration, machine or connectivity, or by events covered in "Events beyond our control"; nor for loss of data, loss of goodwill, or indirect or consequential loss — meaning loss that does not flow directly and naturally from our breach.

The cap: where we are liable to you, our total combined liability for all claims arising in any 12-month period is limited to the greater of £200 and the total fees you actually paid us in the 12 months before the first of those claims arose. We price the service on the basis of this clause; without it the service would have to cost significantly more.

39. What we never exclude

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation by us; or any other liability that cannot lawfully be excluded or limited under the law of England and Wales.

Nothing in these terms takes away or reduces your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill and to digital content that is of satisfactory quality, fit for purpose and as described, and your remedies if they are not. Wherever these terms say "to the fullest extent the law allows" or similar, the exclusion or limit applies only so far as the law permits, and no further. If any other clause of these terms appears to conflict with this one, this one wins. For advice about your rights you can contact Citizens Advice.

40. You compensate us for problems you deliberately cause

If a third party brings a claim against us, or we suffer losses, fines or reasonable costs (including reasonable legal fees), because you: used the service on bookmaker accounts that are not your own; redistributed or resold our signals or software or shared your subscription; used the service somewhere or in a way that is unlawful for you; gave us materially false information; or committed fraud or another unlawful act — then you agree to compensate us for the losses that misconduct actually and foreseeably caused. This indemnity does not apply to the extent a loss is caused by our own breach, negligence or fraud, and it does not affect your statutory rights.

41. Events beyond our control

We are not responsible for any failure or delay in providing the service caused by events outside our reasonable control — for example: internet, hosting, power or telecoms failures; failures or changes by bookmakers, Multilogin, proxy providers, VPS hosts or data sources; cyber attacks; changes in law or regulation; industrial action; epidemics; fire, flood and natural events; war and civil unrest; and acts of any government or authority. If such an event occurs we will take reasonable steps to reduce its effect and tell you if it is likely to affect you significantly. If it prevents us providing the service for more than 30 consecutive days, either of us may cancel, and we will not charge you for service we did not provide after the event began. During any such event you remain able to — and should — stop the agent and manage your bookmaker accounts directly, since bets already placed remain live regardless.

42. Changes to these terms

We may change these terms from time to time — for example to reflect changes in the law, changes to the service, new features, or to make them clearer. If we make a material change, we will give you at least 30 days’ notice by email before it takes effect, except where a change is required by law or urgently needed for security, in which case we may make it effective sooner and will tell you as soon as we reasonably can.

If you do not accept a material change, you may cancel before it takes effect and the change will not apply to you; if the change materially disadvantages you, we will refund pro rata any part of a billing period you have already paid for after your cancellation takes effect. If you continue using the service after a change takes effect, that is your acceptance of the changed terms. Changes never apply retrospectively and never remove rights you have by law. The version in force is the one published on the site, showing its version and effective date.

43. Transferring this contract

We may transfer our rights and obligations under these terms to another organisation — for example if we incorporate as a limited company or the business is sold. We will tell you in writing if this happens, and the transfer will not reduce your rights. If you are unhappy with a transfer you may cancel in the ordinary way. You may not transfer your rights or obligations to anyone else — the service, the licence and your token are personal to you.

44. General

Entire agreement: these terms, together with the documents they refer to (including the Privacy Policy and the pricing and product descriptions on the site at the time you order), are the entire agreement between you and us about the service. Nothing in this paragraph excludes or limits liability for fraud or misrepresentation, and nothing in it affects your statutory rights, including in respect of things we said about the service that the law treats as part of the contract.

Severability: each clause operates separately. If any is found unlawful or unenforceable, it is treated as modified or deleted to the minimum extent required, and the rest remain in force.

Waiver: if we do not insist immediately that you do something these terms require, or delay taking steps about a breach, that does not release you or stop us acting later.

No rights for anyone else: no person other than you and us has any right to enforce these terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. In particular, no bookmaker gains any rights under them.

45. Notices and how we contact each other

Routine notices from us are sent to your registered email address and/or shown on the site or dashboard, and are treated as received the day they are sent (or the next working day if sent out of hours). For notices that adversely affect you — suspension, termination, price rises, material changes to these terms — we will always email you, and the relevant notice period runs from when the notice is received. Keep your registered email address current and monitored. Notices from you — cancellations, complaints, security reports — should be emailed to thevaluevaultdigital1@gmail.com from your registered address. This clause does not apply to service of court proceedings.

46. Complaints and sorting out problems

If you are unhappy with the service or believe we have made a mistake, please contact us first at thevaluevaultdigital1@gmail.com with your account email, a description of the problem and any relevant dates or bet references. We will acknowledge your complaint promptly and do our best to resolve it within 30 days. We encourage you to give us the chance to put things right, but nothing in this clause limits or delays any of your legal rights, including your right to bring a claim at any time.

We are not obliged to use, and have not committed to, any alternative dispute resolution (ADR) provider; if a dispute cannot be resolved between us we will consider ADR case by case.

Complaints about a bookmaker — including restricted or closed accounts, voided bets, or withheld funds — are between you and that bookmaker and must be raised with them; we cannot resolve or intervene in them.

47. Governing law and where claims can be brought

These terms, their subject matter and formation (and any non-contractual disputes) are governed by the laws of England and Wales. You and we can each bring proceedings in the courts of England and Wales, and their jurisdiction is non-exclusive. If you live in Scotland you may instead bring proceedings in the Scottish courts, and if you live in Northern Ireland, in the Northern Irish courts. If you live outside the United Kingdom, nothing in this clause deprives you of protection you have under mandatory consumer-protection rules where you live.

48. Your statutory rights are not affected

Nothing in these terms excludes, limits or takes away any rights or remedies you have under law that cannot be excluded or limited by contract, including your rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If any other clause appears to conflict with this one, this clause and the section "What we never exclude" win. For advice about your statutory rights, contact Citizens Advice or your local trading standards office.

49. Model cancellation form

To cancel within your 14-day cooling-off period, you can (but do not have to) copy this into an email to thevaluevaultdigital1@gmail.com:

To TheValueVault Digital Limited, trading as Value Vault: I hereby give notice that I cancel my contract for the supply of the following service: [Mug Bot / Value Bot subscription]. Ordered on: [date]. Name: [your name]. Address: [your address]. Account email: [the email you registered with]. Date: [today’s date].